Privacy Policy

1. Overview

Green Drain, Inc. ("Green Drain," "we," "us") respects your privacy. This policy explains what personal information we collect through greendrains.com, why we collect it, and how we protect it.

This policy applies to all visitors, form submitters, newsletter subscribers, and customers who interact with our website. By using greendrains.com, you agree to the practices described here.

2. Information we collect

Information you provide directly

When you fill out a form on our website, you choose to share information with us. This includes:

Contact form: name, email, phone (optional), company (optional), inquiry type, and your message
Quote request form: name, email, phone, company, role, facility type, facility name, location, drain sizes needed, estimated quantity, timeline, and project details
Newsletter signup: email address
Product orders: name, shipping address, billing address, email, phone, and payment information (processed by Shopify, not stored on our servers)

Information collected automatically

When you visit our website, we may automatically collect:

Usage data: pages visited, time spent on pages, referring URLs, and click patterns
Device data: browser type, operating system, screen resolution, and device type
Network data: IP address and approximate geographic location (country/region level)

This data is collected through analytics tools and is used in aggregate to improve our website. We do not use this data to personally identify you.

3. How we use your information

We use the information we collect to:

Respond to your inquiries: answer questions, provide quotes, and connect you with the right team member or distributor
Process orders: fulfill product purchases, manage shipping, and handle returns
Send communications: order confirmations, quote follow-ups, and (if you opted in) newsletter updates about products and industry research
Improve our website: analyze usage patterns to make the site faster, more useful, and easier to navigate
Comply with legal obligations: respond to lawful requests from authorities and enforce our terms

We do not use your information for purposes unrelated to those listed above.

4. What we do not do

To be clear:

We never sell your personal information. Not to advertisers, data brokers, or anyone else.
We never rent your email list. Your email is used only for the purposes you gave it to us for.
We do not run targeted advertising based on your personal browsing behavior across other websites.
We do not create user profiles for behavioral tracking or retargeting purposes.

5. Cookies and tracking

Our website may use cookies and similar technologies for:

Essential cookies: required for the website to function (session management, security)
Analytics cookies: help us understand how visitors use the site (pages viewed, time on site). We use privacy-respecting analytics that do not track you across other websites.
Preference cookies: remember your settings or choices (such as reduced motion preferences)

We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though some website features may not function properly without essential cookies.

6. Third-party services

We use a limited number of third-party services to operate our website and business. Each has access only to the information necessary for their function:

Cloudflare: website hosting, CDN, and security. Cloudflare processes server-level data (IP addresses, request data) under their privacy policy.
Shopify: order processing and payment handling. Payment information is processed directly by Shopify and is not stored on our servers. See Shopify's privacy policy.
Email service: form submissions and newsletter delivery are processed through our email infrastructure. We do not share your email with third-party marketing platforms.

We do not share your personal information with any third parties beyond those listed above.

7. Data retention

We retain your personal information only as long as necessary for the purposes described in this policy:

Contact and quote inquiries: retained for up to 3 years to support ongoing customer relationships and follow-up
Order records: retained as required by tax and accounting regulations (typically 7 years)
Newsletter subscriptions: retained until you unsubscribe
Analytics data: aggregated data is retained indefinitely. Individual-level data is deleted or anonymized within 26 months.

8. Data security

We take reasonable measures to protect your information:

All data transmitted to and from our website is encrypted via HTTPS/TLS
Our website is hosted on Cloudflare's infrastructure with enterprise-grade DDoS protection and Web Application Firewall
Payment information is processed by Shopify's PCI DSS Level 1 compliant systems and is never stored on our servers
Access to customer data is limited to authorized team members who need it to respond to your inquiry or fulfill your order

No method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your rights

Depending on your location, you may have the following rights regarding your personal information:

Access: request a copy of the personal information we hold about you
Correction: request that we update or correct inaccurate information
Deletion: request that we delete your personal information, subject to legal retention requirements
Opt-out: unsubscribe from marketing emails at any time using the link in any email we send
Data portability: request your data in a commonly used, machine-readable format

To exercise any of these rights, email [email protected]. We will respond within 30 days.

10. California residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to opt out of the sale of your personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

To submit a CCPA request, email [email protected] with the subject line "CCPA Request."

11. International users

Green Drain, Inc. is based in North Carolina, United States. If you access our website from outside the US, your information may be transferred to and processed in the United States.

For users in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws: by using our website and submitting information through our forms, you consent to the transfer and processing of your data in the United States. We process your data based on your consent (form submissions) and our legitimate business interests (analytics, security).

If you are subject to GDPR or similar regulations and wish to exercise your data protection rights, contact [email protected].

12. Children's privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at [email protected] and we will delete it promptly.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Changes take effect immediately upon posting. The "last updated" date at the bottom of this page reflects the most recent revision.

For significant changes that affect how we handle your personal information, we will make reasonable efforts to notify you (such as a banner on the website or email to known contacts).

14. Contact us

If you have questions about this Privacy Policy or how we handle your data:

Privacy inquiries: [email protected]
General inquiries: greendrains.com/contact
Mailing address: Green Drain, Inc., North Carolina, United States

This policy was last updated on March 15, 2026.